At Vrinda, customer satisfaction is our top priority. We strive to ensure you love every purchase, but if something isn’t right, we’re here to help with our straightforward return and exchange process.
To initiate a return or exchange, please notify us within 7 days of receiving your order. It’s important that items are unworn, unwashed, and in their original condition. This ensures we can process your return smoothly and promptly.
Once we receive your returned item and verify its condition, we’ll issue a store credit or arrange an exchange. Please note, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Certain products, such as custom-made items, are non-returnable due to their personalized nature. We appreciate your understanding regarding these exceptions.
We are committed to making your shopping experience at Vrinda enjoyable and hassle-free. If you have any questions or need further assistance, our customer service team is always ready to help. Thank you for choosing Vrinda; we value your business and look forward to serving you again.